About
Highly analytical and results-driven professional with 2+ years of experience in Quality Assurance and Data Analysis, keen on leveraging expertise in content quality, process optimization, and data-driven improvements. Adept at transforming complex data into actionable insights, leading cross-functional teams, and enhancing operational efficiency. Proven track record of improving quality metrics, streamlining processes, and ensuring high standards in data and content management. Eager to apply a blend of analytical rigor, leadership capabilities, and a background in Psychology to optimize content performance and user experience in a dynamic tech environment.
Work
Summary
Managed remote operations for an online fashion accessories store, overseeing sales, inventory, and customer relations.
Highlights
Implemented strategies to optimize online content and product presentation, enhancing customer engagement and sales.
Utilized data analytics to identify sales trends and customer feedback, informing strategic business decisions and inventory management.
Summary
Led a team dedicated to enhancing quality systems and operational efficiency within a dynamic technology environment.
Highlights
Spearheaded a team of 10 Quality Assurance Associates, driving a 50% improvement in overall system efficiency through enhanced monitoring and optimization of quality processes.
Leveraged advanced Google Sheets functionalities to meticulously analyze an average of 850+ monthly unfiltered records, resulting in a 15% reduction in defects and a 10% increase in transaction quality over one year.
Developed and implemented novel analytical methodologies and reporting platforms, achieving a 25% reduction in transaction costs and a 30% increase in process optimization.
Consistently exceeded key performance indicators (KPIs), maintaining a 98% accuracy rate in quality assessments and accelerating time-to-market for new services by 20%.
Utilized customer feedback and survey results to drive a 15% improvement in Net Promoter Score (NPS), significantly enhancing service quality and company reputation.
Summary
Ensured high standards of quality and compliance across numerous daily transactions.
Highlights
Monitored and assessed an average of 1500+ daily transactions, ensuring 98% adherence to stringent quality standards and specifications.
Educated and trained over 40 employees on essential quality standards and best practices, leading to a 20% reduction in errors and non-compliance incidents.
Collaborated with senior management to identify and implement innovative methodologies, contributing to a 15% increase in overall quality scores across projects.
Summary
Processed customer transactions and managed sales efforts within a technology firm.
Highlights
Streamlined customer transaction processing, achieving 2-5 minute record speed per transaction while maintaining high accuracy, enhancing customer satisfaction and loyalty.
Consistently exceeded monthly sales targets by 15%, directly contributing to increased revenue generation for the technology firm.
Maintained comprehensive knowledge of technology products, facilitating a 10% increase in upsell and cross-sell opportunities through effective customer education.
Awards
Company Best Overall Employee
Awarded By
The Tonic Technologies
Awarded for exceptional overall performance and dedication to company goals.
Department Best Overall Quality Assurance Officer
Awarded By
The Tonic Technologies
Recognized for outstanding performance and contributions as a Quality Assurance Officer.
First Female MVP
Awarded By
The Tonic Technologies
Recognized as the most valuable player for outstanding contributions and performance.
Languages
English
Native
Certificates
Skills
Data Analysis
Spreadsheets, Google Sheets, MySQL, Tableau, Google Data Studio, Looker, Data Management, Business Analytics.
Quality Management
Quality Assurance, Process Optimization, Performance Monitoring, KPIs, Accuracy Rate.
Project Management
Team Leadership, Project Planning, Cross-functional Collaboration, Process Improvement.
Communication
Effective Business Communication, Customer Feedback, Training & Development, Client Relations.
Problem Solving
Analytical Approaches, Decision Making, Root Cause Analysis.
Microsoft Office Suite
Powerpoint, Word, Outlook.
Collaboration Tools
Slack.
Soft Skills
Cross-functional Team Leadership, Motivation, Conflict Resolution, Creative Thinking.